Answers
Sep 08, 2017 - 06:38 AM
According to the manufacturer, The HW50C has a bypass feature. On the face of the display is a small black slide switch. When bypass is selected the switch will be up and the display shows “ OFF “ . The EMS feature are disabled when in bypass, but the surge protection still works. In bypass, damaging electricity may enter your RV. With the switch down, normal operation and full protection occurs and the display will scroll the various values.
Sep 08, 2017 - 08:39 AM
Glad to hear you got everything figured out and it was nothing major! Have a great weekend!
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I contacted the company technical service, after hours and left a msg.. They returned my call within 10 minutes--Fantastic Customer service, It was my dumb mistake. I have used this system for many years, and forgot there is an On /Off switch on the Remote display. I must have hit the switch while putting the Electric cord back in the Compartment. I have a freezer Ziplock bag over the display unit, and did not see the switch in the Garage. Went out with a flashlight when the Technician told me to check the on/off switch. That was the problem. This company and products are fantastic. My system is 10 years old and works flawlessly.
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